• CTCStore has a 14 day return policy.  Merchandise can only be returned 14 days after the date it is received by the customer.  Refunds are available for computer accessories, memory cards, USB memory drives, MP3 players, MP3 player accessories, Bluetooth headsets, headphones and earphones.
• The following items are not returnable:
  • Non-defective Bluetooth Headsets/Devices
  • Used headphones and earphones
  • Items that are mistreated/damaged
  • Cell phones removed from box/packaging
• For defective cell phones, please contact the cell phone manufacturer directly for a return and refund.  If there are additional concerns, please feel free to contact CTCStore at service@ctcstore.com.
• For defective Transcend products, please contact Transcend directly for a Return and Refund and RMA Request. If there are additional concerns, please feel free to contact CTCStore at service@ctcstore.com.
• Refunds will be processed within 7 business days after CTCStore has received the returned product.
• Shipping charges may be refunded if the return is due to an error by CTCStore.  In all other instances, initial shipping charges will be deducted from the refund.
• The customer is responsible for return shipping fees.
• Defective/incorrect items will not be charged any restocking fee. The postage of returned items will be refunded only for USPS 1st class mail with delivery confirmation service.
• A 10% restocking fee will be charged to sealed items or bulk items, and a 25% restocking fee will be charged to opened items
• For items with free shipping, we will deduct a shipping charge of $2.95 per item from the refunded amount plus restocking fee.
• Refunds will be made in the same form of payment originally used for purchase.
• No returns will be accepted without an proper RMA Number.
• Product warranty applies to defective units for replacement as specified within product packaging for each individual product.
• A missing item or damaged product fee will be charged for any used product or any product missing its original box, packaging material, contents, accessories and/or manuals.

If you have read and agree to CTCStore's refund policy, please check the following box and ship the item back to:

CTCStore.com
PO Box 385
Lake Hiawatha, NJ 07034-0385

Please include the RMA number by using USPS 1st Class Mail with delivery confirmation service.

I agree with the terms of return policy. *required

Please click the Inquiry button below to retrieve the RMA number.



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