You may receive refund or replacement (same item only) for any item that you purchased directly from CTC Store which is damaged, defective, or otherwise does not meet your expectations. We can only exchange your order for the same item.

Fourteen days from the date merchandise was received, refunds are available on Computer Accessories, Memory cards, USB Memories, MP3 Players , MP3 Player Accessories, Bluetooth Headsets, Headphones and Earphones.

Thirty days from the date merchandise was received, refunds are available on the remainder of our products (see exceptions below).

The following items are not returnable:

• Non-defective Bluetooth Headsets, Headphones, and Earphones due to ensuring good health and cleanliness (Hygiene) reasons
• Items that are abused

Shipping charges may be refunded if the return is due to an error by CTC Store. In all other instances shipping charges will be deducted from the refund.

The customer is responsible for shipping and other charges to get the item to us for refund and exchanging.

In order to keep our costs and prices low, 10% restocking fee will be charged to sealed items or bulk items and 25% restocking fee will be charged to opened box items. Refunds will be made to the same form of payment originally used for purchase.

Please include your original order number in the E-mail. Please collect the authorization RMA number and return instructions from our RMA page:

http://www.ctcstore.com/content/RMA_Inquiry.htm

No returns will be accepted without an appropriate RMA Number.

Product warranty applies on defective units for replacement as specified within product packaging for each individual product.

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).