Shipping charges may be refunded if the return is due to an error by CTC Store. In all other instances shipping charges will be deducted from the refund.
The customer is responsible for shipping and other charges to get the item to us for refund and exchanging.
In order to keep our costs and prices low, 10% restocking fee will be charged to sealed items or bulk items and 25% restocking fee will be charged to opened box items. Refunds will be made to the same form of payment originally used for purchase.
Please include your original order number in the E-mail. Please collect the authorization RMA number and return instructions from our RMA page: http://www.ctcstore.com/content/RMA_Inquiry.htm
No returns will be accepted without an appropriate RMA Number.
Product warranty applies on defective units for replacement as specified within product packaging for each individual product.
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).